• Dsc 5922
  • Breakfast In The Mercer Lounge

COVID-19 (Coronavirus)

In light of the current uncertainty we all face in our daily lives since the outbreak of COVID-19 (Coronavirus), Best Western Geelong has implemented steps to ensure we are cognisant and well prepared for all scenarios. Our absolute number one priority is the health and wellbeing of guests and staff along with playing our role to prevent COVID-19 spreading throughout our society.

There's a lot we still don't know about Coronavirus, but health authorities have been clear that maintaining good hygiene and social distancing are both critical and effective at limiting the viral spread.

Rigorous hygiene is critical

Best Western Geelong takes great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional stringent measures guided by global and local health authorities to make our cleaning and hygiene protocols even more rigorous. These steps include enhanced operating procedures such as increased frequency disinfecting regular touch points (ie: door handles, EFTPOS machines, electronic key cards, pens, etc). In addition, our guest rooms can be continously ventilated with open windows and individual room air conditionining units.

Social distancing is effective in limiting the viral spread

We have implemented social distancing measures to prevent the potential for further viral spread. Our self check-in / check-out process enables guests to avoid non-essential face to face interactions. Pre-arrival check-in instructions can be sent to guests providing access codes, directions and keys to guest rooms. Payment can be pre-processed with the credit card provided at time of check-in, thus avoiding the need for both parties to manually handle credit cards, eftpos machine, pens etc. Our express check-out facility allows guests to depart by simply dropping expired key cards in the key return boxes provided.

During these uncertain times, as a precautionary health measure we have temporarily ceased communal breakfast dining in our Mercer Lounge. Whilst the viral pandemic exists, breakfast will be available via room service only. We believe this measure will allow us to provide a more rigorous and stringent approach to food safety and hygiene whilst at the same time limiting any unecessary close contact between unrelated and potentially unwell guests or staff.

We understand many guests will desire personal face to face contact with our staff and we assure that we very much value and enjoy our personal interactions with our guests. Personal service will of-course remain and our staff are available to assist during your stay. To respect both your personal space and avoid any risk of potential viral transmission during these uncertain pandemic times, our staff will respect a 1.5 metre personal distance, will be wearing a mask and will use non-contact methods of greeting and communication (ie: no handshaking).

Until further notice our property does not accept reservations or allow check-in from persons whom are required to self-isolate/self-quarantine; have recently been in close contact with a person who has a reported or suspected case of coronavirus; has a fever, cough, sore throat, shortness of breath or other cold/flu like symptoms in the last 72 hours.

Our hotel processes will continue to evolve as we learn more about this viral pandemic and the part we can play to limit its spread. We acknowledge that these are significant short term changes to the way we normally operate and interact and again we hope for your sincere understanding during these challenging and uncertain times that these measures all point back to our absolute number one priority - that of being the health and wellbeing of guests and staff along with playing our role to prevent COVID-19 spreading throughout our society.

Please do not hesitate to contact me should you have any concerns, comments or feedback on [email protected]

COVID-19 (Coronavirus) Cancellation Policy

Given the current impact of COVID-19, we have temporarily adapted our cancellation policy to provide our guests the most flexibility we can offer during these challenging times. Effective 16th March 2020 for guests with existing individual reservations (including reservations with restrictive pre-paid rates) we will allow changes or cancellations without a charge up to 24 hours prior to arrival. For guests making new restrictive pre-paid individual reservations between today and September 30 2020, we will allow those reservations to be cancelled at no charge up to three (3) days prior to arrival. Please note that all other aspects of our normal standard cancellation policy remain in place.